Privacy Policy

Welcome to KM Traders. We are a neighbourhood supermarket based in Madikeri, Coorg, Karnataka, and we operate an online grocery ordering platform at kmtraders.in. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have over your data.

By using our website or placing an order with us, you agree to the practices described in this policy.

1. Information We Collect

• Account Information: Name, phone number, and email address when you sign up or complete your profile.
• Order Information: Delivery address, items purchased, and order history so we can fulfil and track your deliveries.
• Device & Usage Data: Browser type, pages visited, and approximate location (city level) to improve our service and detect fraud.
• Communications: Messages you send us through the app or by phone for customer support purposes.

We do not collect or store payment card details. All transactions are currently Cash on Delivery.

2. How We Use Your Information

• To process and deliver your orders to the correct address.
• To send order confirmation and delivery status notifications via email or SMS.
• To personalise your shopping experience (e.g., saved cart, order history).
• To improve our website, product catalogue, and delivery service.
• To comply with legal obligations and resolve disputes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Sharing

We share your information only with trusted service providers who help us operate our platform, including:

• Supabase — our database and authentication infrastructure.
• Firebase / Google — push notification delivery.
• Resend — transactional order confirmation emails.

These providers are contractually bound to keep your data secure and may not use it for any other purpose.

4. Data Retention

We retain your account and order data for as long as your account is active or as required by applicable Indian law. You may request deletion of your account at any time by contacting us.

5. Cookies & Local Storage

We use browser cookies and local storage to keep you logged in, remember your cart, and analyse aggregate usage patterns. We do not use third-party advertising cookies.

6. Security

We use industry-standard measures including encrypted connections (HTTPS), row-level security policies, and access control to protect your information. However, no system is completely infallible and we encourage you to use a strong, unique password.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information in your profile.
• Request deletion of your account and associated data.
• Opt out of non-essential communications.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please reach us at: